Customer Help

How can we help?


Creating An Account

How do I create an account in Birdsong?

Click on the top right “Log-in” icon and register your account if you are a new user

What are the benefits of creating an account?

The most practical benefit will be its easy for you to track the status of your orders, your order history and you will be receiving notifications on exclusive member offers, updates on new launches and more exciting news. Future benefits will be you can redeem the reward points.

I forgot my password, what can I do?

If you have forgotten your password, you can request your password to be sent to the email address you have previously registered with us by clicking the Forgot Password link. You will be taken to a page where you can enter your email address and a temporary password will be sent to you.

Ordering Our Products

How do I place an order?

Step 1: Select the product of your choice

Step 2: Click on ADD TO CART


Step 4: Fill out your ADDRESS AND PHONE NUMBER 

Step 5: Choose a payment option most convenient to you

Step 6: Confirm & place your order.

Step 6: Confirm & place your order.

For any further questions, you can mail us to (For shipment related queries)

How do I know that my order is confirmed?

You will receive a confirmation email to the registered Email address once you have placed the order in our website. You can also check the order status in “MY ACCOUNT” section if you are a registered member.

Do I need to have an account to place an order?

No, you can place an order using guest checkout without having an account. However, we strongly recommend making an account on our website to make your shopping experience swift and simple.

How can I modify my products or address and phone number after placing order?

Once your order has been placed, your address and phone number or product details cannot be modified. Most of the orders will be processed and dispatched within a short window so we do not encourage modification of order details. However, please write us to for further assistance. Contact us on 8951303081

How do I cancel my order?

Once an order is dispatched, it cannot be cancelled. But if the order is not dispatched from our warehouse, we can assist you. Please write us to for further assistance.

Shipping & Delivery Policies

How does the delivery process work?

All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email with your package’s tracking number as well as the name of the courier company that is processing your order. You can use the tracking number to track the status of your package on the courier company’s website.

How can I track my order?

You can track your order from the ‘My Account’ section on the website to get an update on your order status. Here, you will be assisted with a tracking number. The same will be visible in the ‘My Account’ section and will be emailed to you, along with the logistic partner details. In case of any issue with your order, we will notify you immediately.

How are the items packaged at Birdsong?

Each of our products are first bubble wrapped and then placed in an eco-friendly courier envelope, which is taped and prepared for shipping. Fragile items like glass bottles are safeguarded with an additional layer of bubble wrap. We pride ourselves on the quality of our packaging and wish for you to be completely satisfied with your purchase.

Returns, Cancellations & Exchanges

What is your Online Return Policy?

If you are not satisfied with product ordered, or are disappointed with the product or service, we would like to know your feedback in order to be able to serve you better.We strongly believe in the quality of our products and wish for you to be completely satisfied with your purchase. However, in the rare occasion where you may be unsatisfied with a purchase, please see our Returns and Refunds Policy for more information on online returns.

How do I cancel my order?

If you wish to cancel your order, you can do so by sending us an email on

How will I get a refund for my cancelled orders and how long will this process take?

For pre-paid orders that have not yet been shipped, your order will be cancelled within 24 hours of your request and reflect as per your bank guidelines, which is usually within 10 business days. For all orders that have been delivered, we do not entertain return requests unless the order qualifies, as per our Returns and Refunds Policy. For any such requirements, email us at

Get in touch

Have questions about your order, or a general enquiry?